Shipping policy

Shipping Policy

Each Atelier L’Orné piece is handmade and carefully prepared for its journey to you. Because our pottery is fragile and one of a kind, we take extra care with packing, handling, and delivery.

Processing and handling
Orders are typically prepared for shipment within 3–5 business days. During busy periods, processing may take slightly longer. You’ll receive a shipping confirmation with tracking information once your order is on its way.

Domestic shipping
We ship throughout the United States using trusted carriers. Shipping rates are calculated by weight and generally range from $5–$30. After dispatch, domestic orders typically arrive within 3–7 business days. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, or holidays.

International shipping
We ship to many countries worldwide. International rates are calculated by weight and generally range from $25–$50. Delivery typically takes 7–21 business days after dispatch, although customs processing may cause delays.

International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges assessed by the destination country. These charges are not included in the product or shipping price.

Packaging and insurance
Every piece is securely wrapped and packed with protective materials designed for fragile pottery. Shipments are insured against loss or damage in transit.

Damage in transit
Please inspect your order promptly upon delivery. If an item arrives damaged, email Info@atelierlorne.com within 48 hours of delivery. Include your order number and clear photographs of the damaged item, its packaging, and the shipping box so we can assess the damage and submit an insurance claim. Please keep all original packaging until the claim is resolved.

Incorrect addresses and returned packages
Customers are responsible for providing a complete and accurate delivery address. If a package is returned because of an incorrect address, refusal, unpaid customs charges, or unsuccessful delivery attempts, any additional shipping costs are the customer’s responsibility.

Returns
All sales are final. We do not accept returns or exchanges, except when an item is confirmed to have been damaged in transit. Original and return shipping charges are otherwise non-refundable.

Questions about your shipment are always welcome at Info@atelierlorne.com.