Refund policy

Return & Refund Policy

Atelier Lorne does not accept returns, exchanges, or issue refunds. All sales are final.

Damages and Issues
We take great care in preparing and shipping your order. Please inspect your items upon delivery and contact us immediately at Info@atelierlorne.com if your order arrives defective, damaged, or incorrect. We will review the issue and work with you to make it right.

Non-Returnable Items
As all sales are final, we cannot accept returns on any items, including custom orders, personalized goods, sale items, and gift cards.

European Union Customers
If your order is being shipped into the European Union, you may still have the right to cancel or return your order within 14 days of receipt under EU consumer protection laws. Items must be unused, in their original condition, and in the original packaging, with proof of purchase.

Questions
If you have any questions about your order, please contact us at Info@atelierlorne.com.